Please feel free to contact us at anytime with any questions and we will respond to you as quickly as we can.
Please note: The worldwide COVID-19 crisis has caused major disruptions with unexpected shipping delays for our products. We appreciate your patience and support during this time.
ORDERS PLACED ON HOLIDAYS WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED, YOU WILL RECEIVE TRACKING INFORMATION VIA EMAIL.
*NOTE ONCE YOUR ORDER HAS BEEN SHIPPED AND CONFIRMED BY USPS THAT IT HAS BEEN DELIVERED TO YOUR LOCATION AND YOU HAVE NOT RECEIVD YOUR PACKAGE, WE RECOMMEND THAT YOU CONTACT YOUR LOCAL USPS POSTAL OFFICE AND PROVIDE THEM WITH YOUR TRACKING INFORMATION SO THAT THEY ARE ABLE TO FURTHER ASSIST YOU. IT IS IMPORTANT THAT THE CUSTOMER PROVIDE, MY ANCESTORS GARDEN WITH THE CORRECT SHIPPING INFORMATION, INCLUDING APARTMENT, SUITE, FLOOR OR UNIT NUMBER. IF YOUR PACKAGE GETS RETURNED BACK TO US BECAUSE OF THE WRONG SHIPPING ADDRESS, WE WILL BE HAPPY TO SEND OFF A ONE TIME COURTESY JAR, HOWEVER, THE CUSTOMER WILL HAVE TO PAY A SHIPPING FEE FOR BEING REDELIVERED. SHIPPING AVAILABLE IN U.S. ONLY